Jeddah, KINGDOM OF SAUDI ARABIA – flyadeal has introduced a raft of customer
experience enhancements focused on convenience and flexibility with highlights
including 7kg free carry-on baggage on its most basic fare bundle, ‘fly’.
The value-added hand baggage incentive recognises the need for passengers who
purchase the low-cost carrier’s most popular low fare packages, to take more
essentials onboard when planning their travels.
The new benefit applies to all flyadeal domestic flights across Saudia Arabia and
international services operated by the Kingdom’s fast-growing airline from bases in
Riyadh, Jeddah, Dammam and Madinah.
In addition, flyadeal is relaunching other ancillary products to enhance customer
awareness of its three tier fare bundle products – ‘fly, fly+ and flyMax. These include
free date changes for ‘fly’ and fly+ bookings within two hours of making a
reservation, and a small service fee for travel plan amendments up to 90 minutes
before departure.
And for those passengers purchasing flyadeal’s highest tier flyMax fares, benefits
include unlimited complimentary flight changes up to 90 minutes before departure,
and full refund on cancellations up to three days before a flight.
Abdullah Adel Alahmadi, flyadeal Senior Ancillary and Loyalty Manager said: “These
changes and awareness notifications are being implemented based on continuous
consumer surveys and feedback on ways to improve the customer experience.
“By offering 7kg free carry-on on our most basic bundle, passengers can travel with
confidence of being able to avail the lowest fares knowing they can carry more
essentials onboard. We also realise passengers sometimes need greater
understanding of our benefits being more flexible, helping them make decision-
making much easier, and taking the stress out of travel planning.”
flyadeal operates scheduled flights to more than 30 domestic and international
seasonal and year-round destinations in the Middle East, Europe, North Africa and
South Asia with a modern fleet of 44 Airbus A320 family aircraft.
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